Policies, Terms & Conditions
Baby’s Best Diaper Service is a monthly subscription service that utilizes Automatic Reoccurring Billing (ARB). Baby’s Best Diaper Service requires a credit or debit card be kept on file. At the time of service registration your card will only be charged for the non-refundable registration fee and any additionally selected retail merchandise. Accepting the Terms & Conditions of service and keeping a card on file are required prior to being scheduled for your first delivery. When your weekly pick up, laundering & delivery service is activated, Baby’s Best Diaper Service will charge your credit or debit card for 4 weeks of service and will continue to charge your credit or debit card every 4 weeks until a request to cancel service is received. The first 4 weeks of service are non-refundable, non-transferable and cannot be applied as store credit.
Minimum Service Subscription Commitment: The minimum commitment to use our service is 4 weeks. In our experience, that is the perfect amount of time to incorporate sustainable diapering into your family’s life. Please make sure that you are ready to commit to a minimum of 4 weeks of service prior to registering as we do not offer refunds, transfers or store credit for the initial 4 weeks of service once your first delivery of diapers has been received. We have factored in our time, labor, and overall effort to set-up your account which is why the 4 weeks are non-refundable or transferable. We thank you for your understanding.
Cancellation Policy: If you wish to cancel service, please notify us a minimum of two weeks prior to your chosen final pick up day. Email, text or call us and we will confirm your cancellation date. You can cancel anytime after the minimum commitment of 4 weeks has been met. We will pick up the following items at your final pick up day: diaper tote(s), all cloth diapers (soiled and unused), and any additional subscription add-on items such as cloth wipes, overnight liners, etc. We will take inventory of all items returned and, provided that everything is returned, no further charges will be incurred and we will close your account. If items are not returned on your final pick up, you will be charged a fee equivalent to one week of your service package for us to return the following week and pickup the remaining items. Any unreturned inventory will be charged to your card at retail pricing. If you wish to keep any items, please notify us a minimum of one week prior to your chosen final pick up day to make arrangements and we will charge your account. Please notify us a minimum of two weeks prior to your ARB charge date to cancel for the following 4 week service cycle.
Refund Policy: Due to the service-based nature of our business we do not offer cash or credit card refunds. Please notify us a minimum of two weeks prior to your ARB charge date to cancel for the following 4 week service cycle and avoid charges. The first 4 weeks of service are non-refundable and non-transferable and cannot be applied as store credit.
Service Start Date: To accommodate the unpredictable nature of birth, we schedule your first delivery of diapers 1-2 weeks prior to your Due Date. From that date forward, we offer a 4 week grace period to activate your weekly pick up, laundering and delivery service. Please activate your service as soon as you start using diapers so we may add you to your delivery route. If you wish to hold service for longer than 4 weeks, please call us to either make special arrangements or to retrieve all of the items we provided. We will then place you on an extended hold and can reissue your diapers at a later date. Please note that if we do not hear from you to start service prior to the end of your 4 week grace period, your card will be charged your first ARB subscription amount when it ends. If our attempts to contact you to either begin weekly pick up, laundering and delivery service or to retrieve our inventory have not been successful by 6 weeks after you take possession of the diapers your card will be charged for the retail value of all of the items in your home. Should your card be declined for the cost of our inventory then you will be taken to small claims court and you will be responsible for all fees and costs associated with that action in addition to the unreturned inventory.
Text SMS Service (coming February 2024) and Establishment of Your Client Text Thread: After you register for service, we will create your account and schedule your first delivery. Then you will be added to our TextSMS service (coming February 2024) and we will open your Client Text Thread. Please OPT-IN to our TextSMS service (coming February 2024) when prompted as you will receive occasional service updates and a weekly text the night before your delivery day reminding you to leave your soiled diapers out for pick up. Please note that this feature is a courtesy and should not be relied on as the only means of leaving out your diapers for pick up. We suggest setting a recurring calendar reminder alert, weekly alarm on your cell phone, or write a reminder on a post it note and place it somewhere easy to see regularly.
Your Client Text Thread is a direct text message line with our office and is the fastest and most direct way to make inquiries and changes to your account. You will receive a text from our office line when your Client Text Thread is created prompting you to save the phone number in your contacts and confirming the details of your first delivery. The Client Text Thread is the best place to activate your weekly service, request size changes or make adjustments to your service package, inquire about vacation service, request a special pick up and receive answers to any other questions about your account.
Activate Your Service and Begin Using the Diapers: When you begin using the diapers, text “ACTIVATE” to your Client Text Thread or call us directly at (707) 296-4491. We require 24 hour notice before your weekly delivery day to add you to that week’s delivery schedule. Please activate your service as soon as you start using the diapers so we may add you to our delivery route.
When you register for service, we reserve two sets of diapers for your baby. The 1st set arrives on your First Delivery Day and the 2nd set is delivered once you Activate Service and we pick up your used diapers on the next delivery day. Once you have been issued both sets of diapers you will be entered into our rotational system where we launder and return only the diapers that were picked up the prior week. We assume that all other diapers are in your home. To ensure your weekly counts are accurate, please only leave out soiled items and keep all clean items at home.
Please see our Diaper Use Guide to avoid common mistakes and find resources for success.
Please see our policy on lost or damaged diapers below.
Size Up or Adjust Your Subscription Package: If your baby’s current diapers are not fitting as well as they did before or the diaper is fully saturated when you change your baby every few hours it may be time to switch to a larger sized diaper or add an absorbable cloth insert. If you would like to to request a diaper size change, switch to a different style of cloth diaper, or add additional subscriptions to your service package (i.e. cloth wipes, wipe-up wash, overnight inserts, flushable diaper liners, etc.) please contact us via your Client Text Thread, by phone or e-mail at least 2 business days prior to your delivery day. If a 2-day window is not provided, we will make the change the following week.
Vacation Service: If you will be away from service for vacation for a period of time we offer a few options and ask that you contact us a minimum of one week prior to your vacation to make arrangements. For vacations less than one or two weeks, we can replace your cloth diapers with paper diapers at no additional cost (the number of paper diapers delivered is equivalent to your current diaper subscription’s number of cloth diapers issued to your account). If you do not wish to have your cloth diapers replaced with paper diapers but would like us to skip your stop for one or two weeks please contact us to add that to our delivery driver’s schedule. If you will be away longer than 2 weeks please contact us to make alternative arrangements to accommodate. We do not offer account credit for vacations. We ask that all soiled diapers be returned for washing as soon as possible to avoid staining or damage to the diapers.
Missed Your Pick Up Day: If you forget to leave out your diapers on your delivery day, don’t sweat, it does happen! The driver will still deliver your set of clean diapers, however unless additional action is taken we will not have clean diapers to deliver the following week and will only deliver a fresh bin. We offer two options for missed pick ups:
You may hang on to your soiled diapers and we will pick up both bins the following week. Please note that putting off washing does make diapers more prone to staining, mold bloom or other damage. Please see our policy on lost or damaged diapers below.
Text “SPECIAL PICK UP REQUEST” to your Client Text Thread or call (707) 296-4491 to schedule a second pick-up at your address within the next two days. We charge an additional fee for this service to pay the driver and compensate them for their gas. The fees are determined by your address’s distance from our facility and are as follows: $20 for Arcata, McKinleyville, Trinidad, Blue Lake & Fieldbrook, $25 for Bayside, Freshwater & Eureka and $30 for Fortuna or Ferndale.
Moving to a New Location: If you are moving to a new location that is covered within our service area please notify us a minimum of one week prior to your move in order to avoid any disruption in your service and transfer your pick up and delivery location to your new address. If you are moving to a new location that is not covered within our service area and you would like to continue using cloth diapers please contact us to inquire about purchasing options or to cancel your service. Please see our cancellation policy above.
Policy for Lost Diapers and/or Damaged Diapers: Clients are responsible for providing Baby’s Best Diaper Service with a safe pick up and drop off location where your diapers may be left for several hours. Depending on your location, the specific time your diapers arrive within our delivery window will vary. If the diapers are lost or stolen while in your possession, we will assess a charge of 75% of the retail value (listed below) to replace the diapers. We will agree to a new secure location for your next delivery. If the diapers are lost or stolen a second time we will charge the full retail value (listed below) to replace the diapers. We reserve the right to terminate service if a secure location is not available.
Any diapers that are damaged due to improper use or neglect will be charged at a rate of 75% of the retail value (listed below) for the first 10 lost or damaged diapers and the full retail price for additionally damaged diapers. To avoid damaging diapers please follow our best practices as explained in our Diaper Use Guide and do not skip pick ups.
Upon cancellation, if you wish to keep any rented diapers or diapering supplies, please contact us to discuss purchase options.
The following prices represent the current retail value of the items in our inventory:
DIAPER BIN: $23
TRADITIONAL PREFOLDS: Small: $1.08 Medium: $2.08 Large: $2.50
ORGANIC PREFOLDS: Small: $1.79 Medium: $2.91. Large: $4.56
FITTEDS: Size 1: $9 Size 2: $12 Size 3: $14
WIPES: $1.16/each
Please note that we offer each client a grace note for up to three lost or damaged diapers over the course of their subscription. This is in recognition of the scope of the transition that bringing a new baby into the family is. This is a courtesy intended to be of service to the community, please do not abuse our policy.
Our Promise: We are committed to providing the best customer service for you and your baby. Our goal it to make your journey with sustainable diapering as easy possible. Please contact us with any questions or suggestions for how we can be of service to you.
I authorize Baby’s Best Diaper Service to charge my credit or debit card for all initial registration fees, purchases and any future charges made for an Automatic Reoccuring Billing (ARB) Subscription until I notify Baby’s Best Diaper Service that I would like to cancel my service subscription. I understand and accept all Terms and Conditions of this agreement as stated above and agree to abide by all agreements until I cancel my subscription with Baby’s Best Diaper Service.